Technical Support / Help Desk Cover Letter Example
The following is an example of a cover letter designed for a technical support/help desk position. When writing a cover letter for a tech position, it's important to be specific. The hiring manager will need to know what technology you have supported, the hard and soft skills you can offer the organization, and how you can help the company if you were to be hired.
What to Include in the Cover Letter
The first paragraph of your cover letter should express your interest in the advertised position, mention the source where you learned about the job, and – most importantly - include the title of the job for which you're applying.
The middle paragraph(s) of your letter should describe your qualifications for the job. In this paragraph, you should focus on how the skills, training, and experience you possess align with the specific requirements listed on the employer’s job announcement. If you can, try to provide quantifiable examples (with percentages, numbers, or dollar figures) of significant work achievements to exemplify exactly how you have successfully performed the required elements of the job in the past. These accomplishments will help to separate you from your competition and ensure that the hiring manager is intrigued enough to read your attached resume.
The closing paragraph thanks the hiring manager and can mention how you will follow up on the status of your job application.
Review these guidelines for what to include in each paragraph of a cover letter for a job before you started writing your own letter.
Also see below for more cover letter samples, as well as for tips for emailing a cover letter and resume. These examples are meant to serve as models; you should tailor the details of your cover letter to reflect your own circumstances and to respond to the requirements of a specific job posting.
Sample Cover Letter for a Technical Support / Help Desk Position
Your City, State, Zip Code
Your Phone Number
City, State, Zip Code
Dear Mr./Ms. Last Name:
I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.
Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking an IT professional who has excellent people and problem-solving skills and who can easily provide optimum support to your MIS operations, then please consider what I have to offer.
I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.
Thank you for your time and consideration.
Signature (hard copy letter)
Sending an Email Cover Letter
If you're sending your cover cover letter via email, list your name and the job title in the subject line of the email message so that the employer understands that it is a response to their job posting. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the appropriate salutation. Here's an example of a formatted email cover letter.
More Sample Cover Letters
Explore the link above to see additional cover letter samples and templates for a variety of career fields and employment levels, including entry-level, targeted, and email cover letters for many different jobs.
120 Vyse Street
4th January 2014
Dear Ms Graham,
Regarding your Helpdesk vacancy that was recently advertised on the Dayjob.com website, please find attached my CV for your kind consideration.
I am someone who not only thrives on the front line, but also has excellent troubleshooting, information gathering and problem solving skills. I possess excellent Customer Service skills along with the ability to respond to requests for technical assistance in person, via the phone or electronically. As an experienced Helpdesk advisor who is currently employed by Johnsons IT, I am more than able to be the first point of contact for all of your user inquiries and problems.
In addition to all the above, I have vast amount of patience, superb listening skills and a professional telephone manner that allows me to communicate clearly, concisely and precisely. I can comfortably work as part of a team, multi-tasking, prioritizing and coordinating several activities at once. My key strength is being able to take control of a situation and resolve it with the minimal amount of disruption to normal business operations.
Right now I would like to join a company like yours that is known for its high calibre of staff and great work environment.
If after reading my attached CV you feel that I may be a potential candidate for your vacancy then please feel free to contact me at your earliest convenience.
Tel: 00 44 121 638 0026
More Helpdesk cover letter examples
Helpdesk cover letter 1
Helpdesk cover letter 2
Helpdesk cover letter 3
Helpdesk CV & resume examples
Helpdesk CV sample
Student entry level Helpdesk resume template
More cover letters
Cover letter examples